FILLER SOUTH AFRICA (PTY) LTD – Shipment Policy

1. Introduction

At FILLER SOUTH AFRICA (PTY) LTD, we are committed to delivering your orders safely, securely, and on time. As a trusted supplier of premium dermal fillers and aesthetic products, we partner with reputable courier companies to provide fast and reliable delivery services throughout South Africa and internationally.

This Shipment Policy explains our order processing times, shipping methods, delivery estimates, tracking procedures, shipping costs, and other important information regarding your order.

2. Shipping Destinations

We proudly offer nationwide and international shipping, including deliveries to:

  • South Africa
  • Botswana
  • Namibia
  • Zimbabwe
  • Zambia
  • Mozambique
  • Other Southern African countries
  • Europe
  • United Kingdom
  • United States
  • Canada
  • Middle East
  • Asia
  • Australia and selected international destinations

If your country is not listed, please contact our customer support team before placing your order.

3. Shipping Methods & Estimated Delivery Times

We work with reliable courier partners to ensure your order reaches you safely.

Shipping Method

Estimated Delivery Time

Availability

Standard South Africa

2–5 Business Days

Nationwide

Express South Africa

1–2 Business Days

Major Cities

Standard International

5–10 Business Days

Worldwide

Express International

3–5 Business Days

Selected Countries

Please Note: Delivery times are estimates only and may vary due to customs clearance, remote delivery locations, adverse weather conditions, public holidays, or courier delays.

4. Order Processing

  • Orders are processed within 1–2 business days after payment has been confirmed.
  • Orders received before 12:00 PM (SAST) are usually processed on the same business day.
  • Orders placed on weekends or public holidays will be processed on the next business day.

To avoid delays, please ensure your payment has been completed and your shipping information is accurate.

5. Shipping Costs

Shipping charges are calculated based on:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping service
  • Order value

The final shipping cost will be displayed during checkout before payment is completed.

For wholesale orders or large shipments, please contact us for a customized shipping quotation.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number via Email or WhatsApp.

You can monitor your shipment using your courier’s tracking service.

If you have not received your tracking information within 48 hours after your order has been shipped, please contact our customer support team.

7. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, or other government charges imposed by the destination country.

Customers are responsible for any customs duties or import charges applicable to their shipment.

FILLER SOUTH AFRICA (PTY) LTD cannot be held responsible for delays resulting from customs inspections or clearance procedures.

Should you require assistance regarding customs documentation, our support team will gladly assist where possible.

8. Shipping Delays

Although we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • Severe weather conditions
  • Customs inspections
  • High seasonal shipping volumes
  • Courier operational delays
  • Incorrect or incomplete delivery information provided by the customer

If your shipment exceeds the estimated delivery timeframe, please contact us and we will assist in tracking your order.

9. Lost, Damaged or Stolen Shipments

Damaged Deliveries

If your order arrives damaged:

  • Take clear photographs of both the package and its contents.
  • Notify us within 48 hours of delivery.
  • Do not discard the packaging until your claim has been reviewed.

Lost or Missing Shipments

If your tracking information indicates that your package has been delivered but you have not received it:

  • Verify the delivery address.
  • Check with household members, neighbours, or your building reception.
  • Contact the courier directly for additional delivery information.

Where necessary, we will open an investigation with the courier service.

Replacement products or refunds will be considered after the courier’s investigation has been completed.

10. Order Changes & Cancellation

Orders may be cancelled or amended before they have been dispatched.

If an order is cancelled before shipment, a full refund will be processed.

Once an order has been shipped, cancellations are no longer possible. Any eligible returns will be handled in accordance with our Returns Policy.

11. Returned Shipments

If a shipment is returned to us because of:

  • An incorrect delivery address supplied by the customer
  • Failure to collect the parcel from the courier
  • Refusal to pay customs duties or import taxes
  • Multiple unsuccessful delivery attempts

The customer will be responsible for any additional shipping charges required to resend the order.

If the customer chooses not to have the order re-shipped, any refund issued will exclude the original shipping costs and any return shipping fees charged by the courier.

12. Contact Us

For any questions regarding shipping, delivery, or order tracking, please contact us.

FILLER SOUTH AFRICA (PTY) LTD

Physical Address:
83 Rivonia Rd
Sandhurst, Sandton
2196
South Africa

Telephone / WhatsApp:
+27 78 642 8479

Email:
info@fillergbr.co.za

Website:
www.fillergbr.co.za

We are committed to providing safe, secure, and reliable delivery services, ensuring your products arrive quickly and in excellent condition.