FILLER SOUTH AFRICA (PTY) LTD – Returns & Refund Policy

1. Introduction

At FILLER SOUTH AFRICA (PTY) LTD, we are committed to supplying premium-quality dermal fillers and aesthetic products to medical professionals, aesthetic practitioners, clinics, and wholesalers throughout South Africa and internationally.

Customer satisfaction is one of our highest priorities. Every product we supply is carefully sourced and quality-checked to ensure it meets industry standards for safety and performance.

Due to the medical nature of our products, this Returns & Refund Policy explains the circumstances under which returns and refunds may be accepted and outlines the process for submitting a request.

2. Eligibility for Returns

A return may be accepted if:

  • You received an incorrect product.
  • The product arrived damaged during transit.
  • The product is defective upon delivery.
  • You received an incorrect quantity.
  • The product remains unopened, unused, sealed, and in its original packaging.

Products Not Eligible for Return

For hygiene, safety, and quality assurance reasons, we cannot accept returns for:

  • Opened or used products.
  • Products with broken seals or damaged packaging.
  • Products returned more than 7 days after delivery.
  • Products damaged due to improper handling or storage by the customer.
  • Products purchased as clearance or final sale items, unless defective.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1 – Contact Us

Notify our Customer Support Team within 7 days of receiving your order.

Email: info@fillergbr.co.za

Telephone / WhatsApp: +27 68 848 3410

Step 2 – Provide Your Order Details

Please include:

  • Order number
  • Product name(s)
  • Quantity
  • Reason for the return
  • Clear photographs of the product and packaging (where applicable)

Step 3 – Return Approval

Our team will review your request and respond with return instructions.

Please do not return any products without prior authorization, as unauthorized returns may not be accepted.

Step 4 – Return Shipment

Once approved, return the products using the shipping instructions provided.

Unless the return is due to our error, customers are responsible for all return shipping costs.

Step 5 – Inspection

Upon receipt, our Quality Assurance Team will inspect the returned products.

If the products meet our return requirements, we will proceed with either:

  • A replacement product; or
  • A refund, where applicable.

4. Refund Policy

Refunds may be approved under the following circumstances:

  • The returned products successfully pass our inspection.
  • Your order was cancelled before shipment.
  • The ordered products are unavailable or out of stock.
  • We supplied an incorrect product that cannot be replaced.

Refund Processing

Approved refunds are processed within 7–14 business days after the returned goods have been received and inspected.

Refunds will be issued using the original payment method whenever possible. If this is not available, a bank transfer may be arranged.

5. Non-Refundable Items

Refunds will not be issued for:

  • Opened or used products.
  • Products returned after the 7-day return period.
  • Products that have been improperly stored or handled.
  • Products returned without authorization.
  • Shipping or courier charges, except where the return results from our error.

6. Order Cancellation Policy

Orders may be cancelled before they have been dispatched.

If your order is cancelled before shipment, you will receive a full refund.

Once an order has been shipped, cancellation is no longer possible. Any eligible return must follow the procedures outlined in this policy.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To assist us in resolving the issue promptly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product, packaging, and shipping label

Once verified, we will arrange an appropriate solution, which may include a replacement product or a refund.

8. Contact Information

For any questions regarding returns, refunds, exchanges, or order-related concerns, please contact us.

FILLER SOUTH AFRICA (PTY) LTD

Physical Address:
83 Rivonia Rd
Sandhurst, Sandton
2196
South Africa

Telephone / WhatsApp:
+27 78 642 8479

Email:
info@fillergbr.co.za

Website:
www.fillergbr.co.za

Customer Commitment

At FILLER SOUTH AFRICA (PTY) LTD, we value every customer and are dedicated to providing exceptional service, premium-quality products, and a fair, transparent returns process. If you have any questions or require assistance, our team is always ready to help.